Email & Hosting Support
You can call the support number or use the form below to submit your issue to our Technical Support team. Include any information you think might be relevant to solving your issue. We will do our best to respond in a timely fashion. We have also compiled a list of frequently/commonly asked questions that may be able to help.
Submit an Issue
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Support Team
Mike Melendres, Account Services Manager:
(910) 304-5670
support@wilmingtondesignco.com
Support Business Hours
Monday – Friday
9:00am – 5:00pm
Need After Hours Support?
Our after-hours support is designed to help if you aren’t able to reach us using standard support, and you have any of the following problems:
- Your website is down (first be sure your Internet connection is working to other sites)
- Your business email down or you are having trouble sending or receiving mail.
- You think that your website has been hacked or compromised.
- Other emergency scenarios.
**Note: The use of after-hours support in non-emergency situations may result in additional charges.
Call our after hours emergency line at (910) 782-2318. Please leave a complete message with the phone number where you can be reached. Also – make sure that you read through the FAQs below before calling to see if you see a solution to your issue.
Frequently Asked Questions
My phone/computer is not able to connect to the internet
Be sure you have an internet connection by visiting a webpage you have never visited before. If that works, try restarting your phone/computer. If you are still having issues, contact us.
Someone I’ve routinely emailed is now bouncing my emails
This happens because blacklisting is usually carried out via algorithm, and that algorithm doesn’t take into consideration emailing habits or the length of emailing history between the two accounts. Usually, the person whose mailbox is bouncing the email will need to either safe-list your address or that person will need to contact their provider to have you delisted.
I’m not receiving email from someone specific
Be sure they are spelling your email address correctly and that they are not letting their autocomplete fill it out (sometimes your address is wrong in their address book and autocomplete will use that incorrect email address).